DC Pro Moving and Storage

Buckle up for a bumpy ride and open your wallet/purse wide if you plan on using this company. We contacted them for a move from Maryland to Florida, after receiving a quote we decided to sign the contract. We told them several times on the phone that we did not have an apartment secured for our destination and were told that it would not be a problem. First thing is that they do not have their own trucks, they rent, which is fine, but weird for a "professional" moving company. They show up 3 hours late on the day of the move out, and let us know that we may have a "little" more cubic feet than the initial estimate listed. That's understandable and usually part of the process, but little did we know that they were intentionally packing boxes 25-50% full, increasing our cubic footage for the move and also causing over a thousand dollars in damages to our property because of how loose the boxes were packed. The new estimate was over DOUBLE the initial estimate (which they lowballed and did not include everything we had listed for them). We asked them several times for a breakdown of the charges and were never given an itemized list explaining everything. After arriving to Florida and eventually finding an apartment, we called to let them know our new address and tried to schedule a move. Our apartment would not be ready for a few days, but we were told by the horrible customer service department that we would have to move in within the next 2 days or wait up to 14 business days to receive our items. They did mention that they could charge us an additional several hundred dollar fee to deliver our items when we chose to do so. We went back and forth with them and they claimed that they never knew that we would not have a destination or date when we signed the contract, despite saying in the contract that free storage is included for up to 1 month. This fee to deliver our items when we requested changed on a daily basis, doubling one day and going back to the original amount the next. Not wanting to pay the additional $200-$400 fee, and with no leeway from the company, we reluctantly started the clock on the 14 business days. They were essentially holding our property hostage for ransom. After waiting nearly the full 14 business days, they reached out to schedule the move and gave us a date, which we confirmed and thought we would be nearing the end of this nightmare. On the date of the scheduled move-in, they reached out to us around 3:00 PM to say that they would be there at 10:30 PM. 10:30 PM?!?!?!?! REALLY!?!?! What kind of professional moving company tries to do a move-in at 10:30 at night? Apart from being just plain weird, most apartment/townhome complexes have noise ordinances that prevent this type of thing. They mentioned that they would be "quick". The only other time slot that was available? The next morning at 6:30 AM. ABSOLUTELY RIDICULOUS! Not wanting to wait another 14 business days, we reluctantly accepted the 6:30 AM time slot. Another note for this company, they only accept Post Office money orders or cash for the final payment, despite accepting cash, check, and all major credit cards for the initial deposit and second payment. Postal money orders have a limit of $1000 per, so if your move is any more than that, you need to have several to complete the job, or just casually walk around with thousands of dollars in cash. We handed over the money orders, got our items in our new apartment and thought we were done with this nightmare. But unpacking our items we discovered the absolute con, poorly packed boxes and lots of damage. They also used wardrobe boxes, but just shoved all of our clothes on hangers in them, causing them all to be horribly wrinkled. No attempt by the owner to make up for any of the damages. The summary of this review is that this company is a SCAM. AVOID AT ALL COSTS. They also claim to be BBB accredited in their contract, and they are absolutely not.

Move size: 1 Bedroom Home Service cost: $4333

Would not recommend these movers since it was a headache from beginning to end. I was given an arrival time of 730-830am and the movers showed up at 10. It took a total of 5 and a half hours to move my one bedroom apartment, but I think an hour or so could have been saved with all the time the guys spent standing around texting. It was raining the day I moved and they didn’t cover my furniture until they were asked to so my computer desk has water damage. Speaking of my computer desk, it was obviously dropped or mishandled in some way because it is seriously damaged now. It completely fell apart. This is a desk that was 6 months old, and is now trash (see pictures). When I contacted the owner he seemed uninterested and said he would call me back which he never did. There’s a fee of $20 per mover if they have to go up steps, and a minimum of $15 tip per mover so beware of that since I wasn’t told this upon booking. The one good thing I can say is that the movers were friendly guys but I would not use this company again.

Move size: 1 Bedroom Home Service cost: $528

Overall our experience with DC Pro Movers was excellent. We had a unique experience where we had two days notice regarding our move date and we called on a Sunday and were set up to move on Tuesday morning. The salesperson (Luna) was extremely helpful and set everything up by phone and email. She was able to work with our difficult schedule and make the entire process easy.  The move was local but was done promptly and completed on 1 day. In total the move cost approximately $2100 and included our entire house (2 bedrooms, kitchen, living room, furnished basement, office). We used the all-inclusive option in which the price included all packing materials.  I feel this was by far and away the easiest since it did not matter how many or what type of boxes we used, special packing of certain items or anything that might jack up the price. Yes, the hourly rate was double, but when boxes can cost up to $10/piece, the money makes up for itself very quickly. The crew was easy to work with, honest, and worked hard the entire day. I felt they were trustworthy and have no complaints. I highly recommend this company to others who need to move in the Metro DC area as they were able to get the job done quickly, efficiently and without any problems or damages. .

Service cost: $2100

I feel completely duped by DC Pro movers and shockingly so. Luna was great, very friendly and worked with me to get a reasonable hourly rate for 4 movers. The movers were polite and worked hard. My issue is with the material cost. I was informed that the movers had supplies on the truck but if I had supplies on hand they would be used. I planned on using a few boxes off the truck for TVs and mirrors, things like that so expected some material cost. I did NOT expect the $1165.00 of material costs I was hit with AFTER my items were in their truck but BEFORE they would unload into my new home. $1.00 per square foot for bubble wrap! And they used massive amounts! Never mentioning during the wrapping (much of which I said wasn't necessary but they insisted) that I was being charged per square foot. I was told "it was all in the email we sent". To their credit was, an email I got over a month ago in the midst of buying a home and moving our entire life to a whole new town. I feel as though a reminder would have been nice and I certainly should not have been required by them to wrap everything including things I specifically asked not to be wrapped. My cat condo for instance, heaven knows what that set me back to wrap, against my wishes. $18 bucks for a wardrobe box that I never asked for to wrap up a mattress pad I didn't even want to keep. Needless to say I was taken aback when I saw the nearly 1200 dollar material price tag however given all my earthly belongings were being held ransom what choice did I have but to pay it. Imagine my rage when much of my furniture was damaged! Paint scratched and peeling, cabinet knobs bent and broken etc. when confronted the response was "well that was only blanket wrapped" (the ONE thing that was included in my $145 an hour by the way). This company talks a good game on the phone but I'd look elsewhere for your moving needs, moving is stressful enough, no one deserves the extra drama we had to deal with.

Move size: 4 Bedroom Home Service cost: $145

No one likes to move; however, if any company can make it a pleasant and painless experience, DC Pro Moving and Storage can.

From the time I called to request an estimate until my goods were moved, the staff was extremely professional throughout the entire process. In fact, I had to re-schedule my move date, and they accommodated my request immediately. Any questions I had during and post the move were immediately and professionally addressed beyond my expectations.

I plan to recommend DC Pro Moving and Storage to everyone I know!

Service cost: $1850

Dc pro moving did my move for me 2 months ago. The woman on the phone explained everything to me in detail- she was up front about all the costs. I asked her to send me all the documents that I would have to sign beforehand so I wasn't pressured on the day of the move. She was very kind in sending me those.

The movers came and moved my 1 bedroom very quickly..granted I didn't have much stuff.

Everything arrived in good condition and the movers were very professional the whole way through.

Thanks dc pro moving for a good move day.

Service cost: $425

I moved my 2 bedroom apartment with DC Pro Movers.

They arrive on time. They had 3 people and a truck while other companies offer only 2 people.

They wrapped everything carefully, people were nice and careful.
The unloading was a lot faster, they unwrapped everything and clean all broken wrapping paper and took out the broken down boxes leaving my apartment clean.

There was an administrative misunderstanding and they charge me for the wrapping blanket but then they were honest enough to contacted me back and refund me the cost for the blanket making it a very good deal. THAT IS HONESTY which is hard to find around.

I will totally use them again and highly recommend them.

Viko.

Service cost: $610

I hired this mover through internet.  They quoted me one thing and then at the time of delivery they billed me three times the quote.  These people are crooks.  First half of the move they were moving things very slowly.  They loaded and unloaded my sofas in the truck three times just to delay time!  It was a 3 bed room town house move.  Everything was packed before and they just needed to load the boxes.  Some of the things were repackaged without our permission.  Crewmen does not understand English or pretends not to understand.  Then during unloading also they misplaced things.  It was a nightmare move for us.  We have moved several times interstate with no major problems. But this intrastate move (only about 1000 ft) was the most unprofessional service that I have experienced.  I would ask everyone to think twice before hiring this company.  DC Pro Moving and Storage Inc.  gets a big thumbs down from me.

Service cost: $1395

Before writing my review, I saw a bunch of other reviews about hidden costs and stuff. I recommend moving with a set price or at least a set hourly price so you don't have that problem.   Anyways, thanks to Nicky and all of dc pro my move was a smoothe one. They moved me from Bethesda to Atlanta for a set price of $3,600.The price included packing and moving of my 2 bedroom single family home. The crew was on time, polite, and professional. I plan to use them for my next move next year.  .

Service cost: $3500